Privacy Policy
Last updated: July 2026
At Cite-Therapy, I am committed to protecting your privacy and handling your personal information with care, respect and confidentiality. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit this website, contact me or attend counselling sessions.
By using this website or contacting Cite-Therapy, you agree to the collection and use of information in accordance with this Privacy Policy.
Who I am
Cite-Therapy is a private counselling practice providing trauma-informed counselling for adults.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Email: info@cite-therapy.co.uk
What information I collect
Depending on how you interact with me, I may collect the following information:
Contact information
- Name
- Email address
- Telephone number
Appointment information
- Preferred appointment times
- Session history
- Payment records
Health information
As part of counselling, you may choose to share personal and sensitive information relating to your wellbeing, mental health and life experiences.
This information is considered special category personal data under UK GDPR and is treated with the highest level of confidentiality.
Website information
When you visit this website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
This information helps improve website performance and user experience.
How your information is used
Your personal information is only used where necessary to:
- respond to enquiries
- arrange appointments
- provide counselling services
- maintain accurate clinical records
- process payments
- comply with legal and professional obligations
- improve this website
Your information will never be sold or shared for marketing purposes.
Legal basis for processing
Under UK GDPR, personal information is processed on the following legal bases:
- Consent
- Contract
- Legitimate interests
- Legal obligations
Where special category data is processed, this is done in accordance with Article 9 of the UK GDPR for the provision of health and counselling services.
Confidentiality
Everything discussed during counselling is treated as confidential.
However, there are limited circumstances where confidentiality may need to be broken, including:
- where there is serious risk of harm to yourself
- where there is serious risk of harm to another person
- safeguarding concerns involving children or vulnerable adults
- where disclosure is required by law or court order
Where appropriate and possible, this would always be discussed with you beforehand.
Clinical supervision
As part of ethical professional practice, I attend regular clinical supervision.
Client work may be discussed anonymously with a qualified clinical supervisor to ensure safe and effective practice.
No identifying information is shared unless required by law.
How your information is stored
Reasonable technical and organisational measures are taken to protect your personal information.
This includes secure storage of:
- client records
- appointment information
- contact details
- correspondence
Electronic records are password protected.
Paper records, where used, are securely stored.
How long information is kept
Client records are retained in accordance with professional and legal guidance.
Records are generally kept for seven years after counselling has ended, unless a longer retention period is required by law or professional regulations.
After this period, records are securely destroyed.
Sharing information
Your information will not be shared with third parties unless:
- you provide written consent
- disclosure is required by law
- there is a safeguarding concern
- there is a serious risk of harm
Where services such as secure email, website hosting or payment providers are used, they may process limited information on my behalf in accordance with UK data protection legislation.
Cookies
This website may use cookies to improve functionality and understand website usage.
Cookies may be used to:
- remember preferences
- improve website performance
- collect anonymous website statistics
For further information, please see the Cookie Policy.
Your rights
Under UK GDPR, you have the right to:
- access your personal information
- request correction of inaccurate information
- request deletion where appropriate
- restrict processing
- object to processing
- request data portability
- withdraw consent where consent is the legal basis
These rights may be subject to legal or professional limitations.
Data security
Every reasonable effort is made to protect your information from:
- unauthorised access
- accidental loss
- misuse
- alteration
- disclosure
While no online system can guarantee absolute security, appropriate safeguards are in place to minimise risk.
External websites
This website may contain links to other websites.
Cite-Therapy is not responsible for the privacy practices or content of external websites.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect legal, regulatory or service changes.
The latest version will always be published on this page.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Cite-Therapy
If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Data Protection Complaint
If you have concerns about how I handle your personal information, please contact me in the first instance so that I can investigate and try to resolve the matter.
I will acknowledge complaints within 5 working days and aim to provide a response within 30 calendar days.
If you remain dissatisfied, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk